Welcome to the Technology Help Desk's 

Search Hall Labs FAQs

the following are the answers to the most frequently asked questions about the Search Hall Public Labs.  

Please remember that you can contact the Technology Help Desk by stopping by our offices (Search Hall, 2nd Floor), sending us an e-mail (HelpDesk@PhilaU.edu), or by calling us directly (215-951-4648.)  We look forward to assisting you.

HOW

How many computer labs are located in Search Hall?

How many scanners are located in Search Hall?

How many printers are located in each lab in Search Hall?

How do I get assistance if I am working in the labs?

How do I configure my computer to access the University's network from the labs (wired connection only)?

WHAT

What are the hours for the labs?

What kind of printers are  utilized in the labs?

WHERE

Where can I print out color copies?

Where can I find information about the type of hardware installed in the labs?

Where can I find information about the type of software installed in the labs?

Where are zip drives located in the labs?

WHO

Who is allowed to use the labs in Search Hall?

Q. How many computer labs are located in Search Hall?

A. There are four academic computing labs located in Search Hall, which are generally open during regular fall, spring, and summer sessions.

Please feel free to contact the Technology Help Desk at 215-951-4OIT (x4648), for any additional assistance.

Q. How many scanners are located in Search Hall?

A. There are two scanners available for use, both are located in lab CP1 in Search Hall.

Please feel free to contact the Technology Help Desk at 215-951-4OIT (x4648), for any additional assistance.

Q. How many printers are located in each lab in Search Hall?

A. With the exception of Lab 303 (which has no printer), all others have a Kyocera FS9500 printers in each lab.  Each Kyocera prints 500 pages per minute, and have a resolution of 1200 dpi

Please feel free to contact the Technology Help Desk at 215-951-4OIT (x4648), for any additional assistance.

Q. How do I get assistance if I am working in the labs?

A. The four academic computing labs in Search Hall are generally open during regular fall, spring, and summer sessions. Lab Assistants are on duty during lab hours, and can be easily identified by the Green colored lab assistant signs posted at their computer workstations.

If a lab assistant is unavailable, and you have questions, please stop by the Technology Help Desk office (Search Hall, 2nd Floor) for assistance.

Q. How do I configure my computer to access the University's network from the labs (wired connection only)?

A. Students must connect to the University's network from Lab CP1. You will need CAT 5 cable (your own), and a configuration instruction guide.  Instruction guides can be obtained from the Technology Help Desk (Search Hall, 2nd Floor), or from our website at:

http://www.philau.edu/oit/computing/network/index.htm#resident

If a lab assistant is unavailable, and you have questions, please stop by the Technology Help Desk office (Search Hall, 2nd Floor) for assistance.

Q. What kind of printers are utilized in the labs?

A. With the exception of Lab 303 (which has no printer), all others have a Kyocera FS9500 printers in each lab.  Each Kyocera prints 500 pages per minute, and have a resolution of 1200 dpi.

Please feel free to contact the Technology Help Desk at 215-951-4OIT (x4648), for any additional assistance.

Q. Where can I print out color copies?

A. Currently, our labs do not house a color printer; however, there is a color printer located in the Media Services department of Gutman Library.

Please feel free to contact the Media Services department at 215-951-4648
 for additional information.

Q. Where are zip drives located in the labs?

A. Students are required to bring their own zip drives; however, we provide a USB cable and driver for your zip drive.

Please feel free to contact the Technology Help Desk at 215-951-4OIT (x4648), for any additional assistance.

Q. Who is allowed to use the labs in Search Hall?

A. The four academic computing labs in Search Hall are available to all University students, faculty, and staff in compliance with Information Technology policy and conditions of use for computer services.

Please feel free to contact the Technology Help Desk at 215-951-4OIT (x4648), for any additional assistance.